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- YEAR 2020 – SURVEY OF LECTURERS' SATISFACTION WITH FKIK'S HUMAN RESOURCE MANAGEMENT
- 2021 – SURVEY OF LECTURERS' SATISFACTION WITH FKIK'S HUMAN RESOURCE MANAGEMENT
- 2020 – SURVEY OF SATISFACTION WITH INFRASTRUCTURE
- 2021 – SURVEY OF SATISFACTION WITH INFRASTRUCTURE
- 2022 – SURVEY OF SATISFACTION WITH INFRASTRUCTURE
- 2020 – MANAGEMENT SERVICE SATISFACTION SURVEY
- 2021 – MANAGEMENT SERVICE SATISFACTION SURVEY
- 2022 – MANAGEMENT SERVICE SATISFACTION SURVEY
Results of calculations of Reality, Expectations, Gap Analysis, and Quality Academic Community Satisfaction with Management Services FKIK UIN Maulana Malik Ibrahim Malang based on a survey in 2022 is explained in Tables 3.1-3.7.
Table 3.1. Results of calculations of Reality, Expectations, Gap Analysis, and Quality Academic Community Satisfaction with Management Services FKIK UIN Maulana Malik Ibrahim Malang based on a survey in 2022
2022 – STUDENT SATISFACTION SURVEY
- How is the quality of information technology facilities to assist the learning process?
- How is the availability of laboratories to support the learning process?
- How reliable and capable are lecturers in the learning process?
- How concerned are lecturers in giving attention to students?
- How responsive are the FKIK management in helping students and providing fast service?
- How reliable and capable are the FKIK management in providing services to students?
- Are the services provided by FKIK management in accordance with applicable regulations?
- How concerned are the study program managers in paying attention to students?
- How are the student activity services (UKM, Club, ORMAWA)?
From each question, an analysis was then carried out to determine the respondent satisfaction index score as shown in the following graph.
